I never received anything about shipping so I contacted customer support. They said it was a direct shipment and they would check on it for me and get back to me. I never heard back from them. Shortly after that I did receive a message from the carrier saying they have my shipment and scheduled a delivery. They said they would call me 30 mins before the delivery so I could get off work and come to inspect it before signing for it. That didnt' happen either my wife called me first thing in the morning and say they are here delivering it now so I had to run home so I could inspect it. The driver was really nice and waited for me to get there.
