Shipping Delivery Insurance
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What Is ShipInsure?
ShipInsure is a premium shipping and delivery protection service founded in 2019 and headquartered in Dover, Delaware. Designed for the modern e-commerce landscape, ShipInsure gives both merchants and customers peace of mind by covering shipments against loss, damage, and theft — from the moment a package leaves the warehouse until it arrives safely at the customer's door.
Industry-Leading Claims Approval
One of ShipInsure's most compelling differentiators is its exceptionally high claims approval rate. With over 97% of claims resolved quickly and efficiently, customers rarely find themselves fighting an uphill battle after a shipping incident. Filing a claim is straightforward — customers can do so in just a few clicks through a fully branded claims portal, with resolutions typically communicated within 24 hours. Whether an order is lost in transit, arrives damaged, or is stolen from a doorstep, ShipInsure steps in to issue a refund or reship the item promptly.
Built for E-Commerce Merchants
ShipInsure integrates seamlessly with leading e-commerce platforms, making it an accessible solution for stores of all sizes. The protection widget at checkout is fully customizable to match a merchant's branding, so customers experience a cohesive, trustworthy journey from cart to delivery. Merchants can configure ShipInsure in either opt-in or opt-out mode, giving them control over how protection is presented to shoppers. Best of all, the service is completely free for merchants — the affordable protection premium is paid by the customer at checkout.
Beyond Basic Package Protection
ShipInsure's value extends well past simple claims handling. The platform offers a suite of post-purchase tools designed to strengthen customer loyalty and streamline operations. Features include branded order tracking, a smart returns platform powered by AI fraud screening, on-time delivery guarantees, satisfaction guarantees, and even cashback incentives to encourage repeat purchases. Every element of the post-purchase experience can be managed under one roof, reducing the burden on customer service teams and cutting down on costly chargebacks.
A Commitment to Sustainability
ShipInsure also takes its environmental responsibilities seriously. As part of every protection plan, ShipInsure donates a portion of revenue toward carbon offsetting initiatives — meaning that protecting a shipment also contributes to a greener planet. For eco-conscious brands and shoppers alike, this adds meaningful value beyond the financial protection itself.
Why Add Shipping Protection to Your Order?
- Comprehensive coverage for lost, stolen, or damaged packages during transit
- 97%+ claims approval rate with fast, hassle-free resolution
- Branded experience that keeps customers within the merchant's ecosystem
- Flexible integration with major e-commerce platforms
- Carbon removal included with every protection plan
- AI-powered fraud screening to protect merchants from abusive claims
Whether you're ordering auto parts, tools, outdoor equipment, or marine supplies, adding ShipInsure protection at checkout ensures that your purchase is covered every step of the way. It's a small investment for significant peace of mind.